NIC Process Audit / Evaluation Services

This service provides communities with an independent, external view of the extent to which desired service levels and productivity goals are being met. We follow a 3-step process:

•Identify and Define Metrics for Desired Objective
•Evaluate Performance versus Objective
•Identify Process Improvement

Typically, the evaluation will provide answers to questions such as:

- How do we get faster turn-around on permits?

- Are we missing any life-safety issues?

- How competent is our staff?

- Is our level of complaints received reasonable?

- How can we evaluate the quality of field work?

- Can we eliminate any expenses?

- Is there any unequal enforcement of codes?

- Are there any abuses of process?

- Are our processes technically compliant?

- Do we have more re-inspects than other communities?